I got this unit almost a week ago, about 5 days after ordering it. There were no qualms with the delivery or packaging. It contains a manual and an adaptor for the processor. It's fairly simple to use but requires a little getting used to. However it doesn't take long to get the hang of it. As far as tones go, I'm yet to test it in the jam room or on stage but I did set a few tones on studio monitors and they sounded great. It has a great array of effects and amps and I was able to get some really raw, powerful metal/hard rock guitar tones. If you're into metal or rock, this unit has you covered for sure. Has about 5 inbuilt amps and a few cabs but more of them can be imported along with other effects from the zoom guitar lab software by hooking up your unit to your computer via USB. All in all, it's a great unit especially considering the price I bought it at - 10k. If you're on the fence, go for it.